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Enrol Policies

Please follow our policies while attending Ivanhoe Girls’ Aquatics programs.

Swimming attire

All swimmers must wear proper bathers and swimming cap, and may wear goggles. No board shorts should be worn in the water. Ivanhoe Girls’ Aquatics stocks a range of caps and goggles for sale. 

Drink bottles

All swimmers must bring a drink bottle to their class. 


Parking is available in the surrounding streets. The staff car park located off Upper Heidelberg Road must not be used by program participants (including after hours). 

Lesson changes

While we endeavour to re-enrol students into the same class times in upcoming terms, sessions running at the start and end of operating hours may be subject to change based on the number of swimmers enrolled. In the event that the session cannot be offered, we will contact you to negotiate a change of lesson time, or you can choose to pay a private lesson cost until a class becomes available. 

Missed lessons

You will only be financially compensated for classes missed due to illness or injury where a medical certificate is presented. Students are otherwise entitled to a total of 2 make-up lessons per term without the need for a certificate to be obtained. Make-up lessons will depend on the availability of a suitable class, and can only be arranged during the term in which a session was missed. To be eligible for a make-up lesson, we request notification of your absence ahead of the scheduled class time. Credits will not be provided for other reasons, e.g. holiday, school activities. Only in exceptional circumstances will Ivanhoe Girls' Aquatics offer a customer the option to carry a make-up lesson into the upcoming term.

Cancelling lessons

To reduce steps for customers, student enrolments are automatically carried over into the upcoming term. Therefore, if you wish to cancel your enrolment, you must notify Ivanhoe Girls’ Aquatics in writing two weeks prior to ceasing swimming lessons. In exceptional circumstances, Ivanhoe Girls’ Aquatics may waive this notice period. Mid-term cancellations will incur a charge for sessions which have occurred prior to the notification of cancellation date. Cancellation from enrolment due to injury or illness should be advised in writing as soon as possible. 

Changing rooms

Children aged seven years and below who are using the changing room of the opposing gender must be accompanied by their parent or guardian. Students eight years and above are required to use the changing rooms which best reflect their gender identity. Active supervision of your child is required at all times to ensure the comfort of all patrons. We wish to kindly request that all pool users remain respectful of others’ privacy when using these shared spaces. Ivanhoe Girls’ Aquatics provides two private cubicles and one toilet in both the female and male changing rooms, to allow for additional privacy should students or parents require it. Use of mobile phones in changing facilities is not permitted.

Duty of Care

Ivanhoe Girls' Aquatics staff have a duty of care for their students for the duration of the swimming lesson. A parent or guardian must provide active supervision of their child before and after scheduled lessons. Please inform staff if you are not immediately available to assist your child before or after classes, and we will endeavour to assist you as best we can. Ivanhoe Girls' Aquatics is not otherwise responsible for the supervision of students outside their scheduled lesson time.